Executive Assistant Manager - Director of Operations - Hospitality - F&B H/F

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Societe Catherine BIAUDET

Lieu 1000 Genève - Aube

Contrat CDI Temps plein

Description du poste

This company is the world's largest family of luxury hotels. It is shaped by decades of international know-how and local insights, its passion for luxury travel spans cultures and customs. It is awarded the Great Place to Work certificate since 2020. You will oversee and manage all hotel operations (Rooms division, Quality and F&B divisions), with a special focus on the F&B divisions.   For this key position, your main duties will be to:   - Help the Top Management in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability. - Analyze financial balance sheets to encourage revenue, future profitability and maximum return on investment.  - Collaborate with the Business Development department and the Operations HODs to prepare marketing and sales plans . - Monitor current and future trends and practices.  - Conduct weekly inspections and ensures the good condition of the facilities by implementing preventive maintenance programs according to FF&E hotel reserves. - Establish quality and guest satisfaction goals.   - Regularly communicate with guests to ensure expectations are met.  - Analyze guest insights to identify and meet customer expectations and build on guest loyalty. With a Higher Degree in Hospitality Management, you have 3 to 5 years of experience in a similar position within a luxury hotel establishment and/or a luxury hotel chain (+200 rooms, 3-4 F&B outlets). You have a significant experience in F&B operations.   You are fluent in English and French. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable.   Strong computer skills and knowledge of Opera and Simphony is required.   Thanks to your communication and interpersonal skills, you are acknowledged for the quality and the personalization of your service. You like working in a fast-paced environment as well as being a change agent and are autonomous, well-organized and flexible. You are accurate in your work, result-oriented as well as a strategic thinker. You aim to share your passion and knowledge with your guests and your colleagues and are willing to help when needed.   This position is opened to Swiss citizens and work permit holders as well as EU passport holders.   Points incontournables Higher degree in Hospitality management 3 to 5 years of experience as General Manager or second (ie. Director or Operations) / Executive Assistant Manager within a luxury hotel establishment and/or a luxury hotel chain (+200 rooms, 3-4 F&B outlets) You have a significant experience in F&B operations (+15 years of global experience) Strong management skills
Expérience exigée : IND
Niveau d'étude souhaité : IND

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Référence de l'annonce : ROR427785
Offre d'emploi publiée le 11-11-2023